Last Updated: 6 March, 2025

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1. We Respect Your Privacy

1.1 Psychotherapy and Counselling Clinic Sydney respects your right to privacy and is committed to safeguarding it. This policy sets out how we collect and treat your personal information.

1.2 We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and all other applicable privacy laws.

1.3 "Personal information" is information we hold which is identifiable as being about you. This includes information such as your first and last name, email address, phone number, website address, or any other type of information that can reasonably identify an individual, either directly or indirectly.

1.4 You may contact us in writing at 159 Rooty Hill Rd S, Eastern Creek, NSW 2766, Australia, or via email at contact@psychcounsellingclinic.com.au for further information about this Privacy Policy.

2. Information We Collect

2.1 We may collect and store the following types of personal information:

a. Personal Details – Name, contact details (phone, email, address), and date of birth.

b. Health Information – Any details you provide related to your mental health, therapy history, or medical conditions.

c. Payment Information – If you book a session, payment details may be collected securely through third-party payment processors.

d. Website Usage Data – Information about how you interact with our website (e.g., IP address, cookies, browsing behaviour).

3. How We Use Your Personal Information

3.1 Psychotherapy and Counselling Clinic Sydney uses personal information collected from you to provide you with information about our services. We may also make you aware of new and additional products, services, and opportunities available to you.

3.2 We will use personal information only for the purposes that you consent to. This may include:

a. Providing you with services during the usual course of our business activities.

b. Administering our business activities.

c. Managing, researching, and developing our services.

d. Providing you with information about our services.

e. Communicating with you by a variety of measures, including but not limited to telephone, email, SMS, or mail.

f. Investigating any complaints.

3.3 If you withhold your personal information, it may not be possible for us to provide you with our services or for you to fully access our website.

3.4 We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings, or in response to a law enforcement agency request.

4. Confidentiality & Security

4.1 Your privacy is our priority. We implement strict measures to ensure your personal and health information is protected.

a. Confidentiality – Information shared during therapy sessions is confidential, except where required by law (e.g., risk of harm to yourself or others).

b. Data Security – We use secure systems to store personal information and protect it from unauthorised access.

c. Third-Party Services – We do not sell or share your personal data with third parties, except where necessary for service provision (e.g., payment processors, legal obligations). If required, we will contact you before any third-party disclosure.

5. Telehealth & Online Therapy

5.1 If you use our online psychotherapy and counselling services, please note:

a. Online sessions are conducted via secure platforms to maintain confidentiality.

b. While we take all precautions, telehealth may have privacy risks (e.g., internet security vulnerabilities).

6. Your Rights & Choices

6.1 You have the right to:

a. Access, update, or correct your personal information.

b. Request a copy of the data we hold about you.

c. Withdraw consent for marketing communications.

d. Request deletion of your information, subject to legal requirements.

7. Website Tracking, Cookies & Analytics

7.1 We may use cookies on our website. Cookies are small files that help us identify you when you return to our site and store details about your usage. Most web browsers automatically accept cookies, but you can disable them in your settings. However, this may affect your website experience.

7.2 Our website may use cookies to analyse traffic and improve user experience.

8. Legal & Ethical Obligations

8.1 We may disclose your information if required by law, such as:

a. If there is a serious risk of harm to yourself or others.

b. If disclosure is required by court order or legal process.

c. If child protection laws require mandatory reporting.

9. Complaints & Disputes

9.1 If you have a complaint about our privacy practices, please contact us using the details provided in Section 10. We take complaints seriously and will respond as soon as possible.

10. Contact Us

10.1 For any privacy concerns or to exercise your rights, contact us at:
Email: contact@psychcounsellingclinic.com.au

Phone: (02) 8609 3067

11. Updates to This Policy

11.1 We may update this Privacy Policy to reflect changes in regulations or our practices. Please review this page periodically for updates.