Question 1

What services do you offer?

Accepted Answer

We provide professional and confidential online therapy to support individuals, couples, and families in navigating life’s challenges.
Our Specialisations:
Addiction Therapy – Treatment for substance use (cocaine, MDMA, methamphetamines, marijuana, heroin, prescription medications, including painkillers), alcohol, gambling, pornography, shopping, binge eating, and more.
Depression & Mood Disorders – Support for persistent sadness, low motivation, emotional numbness, and mood instability.
Anxiety & Panic Disorders – Therapy for general anxiety, social anxiety, panic attacks, and chronic stress.
Work-Related Stress Management – Coping strategies for workplace burnout, high-pressure environments, and career-related anxiety.
Couples & Family Counselling – Strengthening relationships, improving communication, and resolving conflicts, separation, heading towards divorce we can help you.
Anger Management – Understanding and managing anger in a healthy, constructive way.
Trauma Counselling – Support for past trauma, PTSD, and emotional wounds affecting daily life.
Grief & Loss Therapy – Helping individuals process loss, whether due to bereavement, relationship breakdowns, or life transitions.

*Please see Services for more information.

Question 2

What therapy methods do you use?

Accepted Answer

We use a variety of therapy methods including Cognitive-Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance Commitment Therapy (ACT) to embrace positive behaviours and trauma-informed care, among others.

Question 3

Is online therapy effective?

Accepted Answer

Yes, online therapy has been shown to be effective for many individuals. It offers the same quality of care as in-person sessions for those seeking flexibility with the added convenience of being accessible from anywhere. Our hours are Monday - Friday 9AM to 9PM and Saturdays 9AM - 4PM. It’s suitable for many mental health concerns, but if you’re unsure, feel free to contact us for guidance.
*Please note our online Psychotherapy and Counselling services are not an Emergency Service for crisis intervention. If you experience a crisis or emergency, contact emergency services immediately by dialing 000.

Question 4

Do you offer in-person therapy or just online?

Accepted Answer

Currently, we offer online therapy only. However, we have an open wait list for in-person therapy sessions. You can sign up through our website under 'Contact Us' or call (02) 8609 3067 and you will then be notified when slots become available.

Question 5

Where can I attend my online therapy sessions?

Accepted Answer

We offer online therapy to clients Australia-wide, and you can attend your sessions from anywhere in the world. As long as you have a stable internet connection and a private, confidential space, you can use your phone, tablet, or computer to join. We use Zoom for all our sessions, which provides a secure and easy platform for connecting. Whether you’re at home, travelling, or in another location, you can continue your appointments without interruption.

Question 6

Do I need a referral to book an appointment?

Accepted Answer

No, you do not need a referral to book an appointment with us. You can book directly through our website under 'Contact Us' or by contacting us on (02) 8609 3067.

Question 7

How can I talk to someone before booking an appointment?

Accepted Answer

If you have any questions or would like to discuss whether therapy is right for you before booking, we offer a free 15-minute consultation. You can contact us at (02) 8609 3067 or email contact@psychcounsellingclinic.com.au to speak with a therapist. This consultation allows you to ask questions, understand our approach, and see if our services are the right fit for you. We’re here to support you on your journey to healing.

Question 8

How much does Psychotherapy and Counselling cost?

Accepted Answer

At Psychotherapy and Counselling Clinic Sydney, we believe in making quality mental health support accessible. Our session fees are as follows:

Individual Therapy (Online, 60 minutes): $180
Couples Therapy (Online, 60 minutes): $200
Addiction Therapy (Online, 60 minutes): $180

Private Health Insurance and NDIS
We accept all major private health insurance for eligible clients (see FAQ for the list). Please check with your provider regarding coverage for counselling and psychotherapy.
We work with NDIS self-managed and plan-managed participants. If you're an NDIS participant, we can assist with therapeutic support tailored to your needs.

Payment Methods
We accept payments via credit/debit card or bank transfer at the time of booking.
If you’d like more details or need assistance with your funding options, feel free to [Contact Us].

Question 9

Do you offer Medicare or private health insurance rebates?

Accepted Answer

Yes, we offer private health rebates for our therapy services. Please check with your health insurance provider for more details. Health funds available: 
Medibank Private
Bupa
HCF
AHM Health
AIA Health
Teachers Health
Teachers Union Health
CUA Health
see-u by HBF
Emergency Services Health
GMHBA
Nurses & Midwives Health
Police Health
Phoenix Health
St Luke's Health
Unihealth
Mildura

We do not accept Medicare, mental health plans from GP or bulk bill.

Question 10

Appointment availabillity?

Accepted Answer

We offer flexible online therapy appointments to suit your schedule. Sessions are available Monday to Friday from 9 AM to 9 PM and Saturday from 9 AM to 4 PM. Availability may vary, so we recommend booking in advance to secure your preferred time. Contact us at (02) 8609 3067 to check current openings and schedule your session.

Question 11

How often should I attend therapy sessions?

Accepted Answer

We recommend weekly appointments for the first 6–10 sessions to achieve visible progress and meaningful therapy outcomes. The duration of therapy varies for each individual, depending on factors such as the severity of the issue, personal commitment, and external support. Overcoming addiction, gambling issues, and improving mental health is a journey, and we tailor our approach to your unique needs.
As you progress, session frequency may be adjusted to fortnightly or monthly for ongoing support and relapse prevention. Long-term therapy can help maintain recovery, build resilience, and address any challenges that arise. We work collaboratively to ensure you have the right level of support at each stage of your healing process.

Question 12

How long is a session?

Accepted Answer

Each session typically lasts between 45 to 60 minutes.

Question 13

What should I expect in the first session?

Accepted Answer

In the first session, we conduct a trauma-informed pre-treatment assessment, which includes a comprehensive mental health assessment, substance severity of dependence screener (for addictions) and discuss your needs and goals.

Question 14

What is your Cancellation Policy?

Accepted Answer

We understand that unexpected situations arise. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice will incur a cancellation fee. This policy helps ensure we can offer appointment times to clients in need. For cancellations or rescheduling, please contact us at (02) 8609 3067 or email contact@psychcounsellingclinic.com.au.

Question 15

Where can I find your terms and conditions?

Accepted Answer

You can find our terms and conditions on our website under the 'Terms of Use' section. It provides detailed information about our services, policies, and client agreements.

Question 16

Do I need a doctor's referral to book addiction therapy?

Accepted Answer

No, you do not need a GP referral or Mental Health Treatment Plan to start therapy. You can self-refer and book directly with our clinic. Contact us today on (02) 8609 3067.

Question 17

Can I claim private health rebates for addiction counselling?

Accepted Answer

Yes. If your private health insurance includes Extras cover for psychotherapy or counselling, you can claim a rebate. We provide itemised invoices immediately after your session.

Question 18

Is addiction therapy confidential?

Accepted Answer

Yes. All sessions are strictly confidential in accordance with Australian legal and clinical ethical guidelines.

Question 19

What if I'm not ready to completely quit using drugs or alcohol?

Accepted Answer

We meet you where you are. We offer evidence-based harm reduction strategies focused on keeping you safe and reducing risks, alongside full abstinence pathways.

Our FAQ