FAQ

We provide professional and confidential online therapy to support individuals, couples, and families in navigating life’s challenges. Our Specialisations: Addiction Therapy – Treatment for substance use (cocaine, MDMA, methamphetamines, marijuana, heroin, prescription medications, including painkillers), alcohol, gambling, pornography, shopping, binge eating, and more. Depression & Mood Disorders – Support for persistent sadness, low motivation, emotional numbness, and mood instability. Anxiety & Panic Disorders – Therapy for general anxiety, social anxiety, panic attacks, and chronic stress. Work-Related Stress Management – Coping strategies for workplace burnout, high-pressure environments, and career-related anxiety. Couples & Family Counselling – Strengthening relationships, improving communication, and resolving conflicts, separation, heading towards divorce we can help you. Anger Management – Understanding and managing anger in a healthy, constructive way. Trauma Counselling – Support for past trauma, PTSD, and emotional wounds affecting daily life. Grief & Loss Therapy – Helping individuals process loss, whether due to bereavement, relationship breakdowns, or life transitions. *Please see Services for more information.

We use a variety of therapy methods including Cognitive-Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance Commitment Therapy (ACT) to embrace positive behaviours and trauma-informed care, among others.

Yes, online therapy has been shown to be effective for many individuals. It offers the same quality of care as in-person sessions for those seeking flexibility with the added convenience of being accessible from anywhere. Our hours are Monday - Friday 9AM to 9PM and Saturdays 9AM - 5PM. It’s suitable for many mental health concerns, but if you’re unsure, feel free to contact us for guidance.*Please note our online Psychotherapy and Counselling services are not an Emergency Service for crisis intervention. If you experience a crisis or emergency, contact emergency services immediately by dialing 000.

Currently, we offer online therapy only. However, we have an open wait list for in-person therapy sessions. You can sign up through our website under 'Contact Us' or call (02) 8609 3067 and you will then be notified when slots become available.

We offer online therapy to clients Australia-wide, and you can attend your sessions via Zoom. Zoom provides a secure and easy platform for connecting. Whether you’re at home, travelling, or in another location, you can continue your appointments without interruption. As long as you have a stable internet connection and a private, confidential space, you can use your phone, tablet, or computer to join.

No, you do not need a referral to book an appointment with us. You can book directly through our website under 'Contact Us' or by contacting us on (02) 8609 3067 / 0452 589 623.

If you have any questions or would like to discuss whether therapy is right for you before booking, we offer a free 15-minute consultation. You can contact us at (02) 8609 3067 or email contact@psychcounsellingclinic.com.au to speak with a therapist. This consultation allows you to ask questions, understand our approach, and see if our services are the right fit for you. We’re here to support you on your journey to healing.

At Psychotherapy and Counselling Clinic Sydney, we believe in making quality mental health support accessible. Our session fees are as follows:Individual Therapy (Online, 60 minutes): $180Couples Therapy (Online, 60 minutes): $200Addiction Therapy (Online, 60 minutes): $180Private Health Insurance and NDISWe accept all major private health insurance for eligible clients (see FAQ for the list). Please check with your provider regarding coverage for counselling and psychotherapy.We work with NDIS self-managed and plan-managed participants. If you're an NDIS participant, we can assist with therapeutic support tailored to your needs. Payment MethodsWe accept payments via credit/debit card or bank transfer, 24-48 hours prior to appointment. We offer PayPal Payin4 to assist clients in attending therapy with spaces out payments. Please note, PayPal decides if you are eligible, check with PayPal first.If you’d like more details or need assistance with your funding options, feel free to [Contact Us].

Yes, we offer private health rebates for our therapy services. Please check with your health insurance provider for more details. Health funds available: Medibank Private Bupa HCF AHM Health AIA Health Teachers Health Teachers Union Health CUA Health see-u by HBF Emergency Services Health GMHBA Nurses & Midwives Health Police Health Phoenix Health St Luke's Health Unihealth Mildura We do not accept Medicare, mental health plans from GP or bulk bill.

No wait-list and same-day appointment are available. We offer flexible online therapy appointments to suit your schedule, and sessions are available Monday to Friday from 9 AM to 9 PM and Saturday from 9 AM to 4 PM. We can accomodate Sunday appointment per request. Contact us at (02) 8609 3067 to check current openings and schedule your session.

We recommend weekly appointments for the first 6–10 sessions to achieve visible progress and meaningful therapy outcomes. The duration of therapy varies for each individual, depending on factors such as the severity of the issue, personal commitment, and external support. Overcoming addiction, gambling issues, and improving mental health is a journey, and we tailor our approach to your unique needs. As you progress, session frequency may be adjusted to fortnightly or monthly for ongoing support and relapse prevention. Long-term therapy can help maintain recovery, build resilience, and address any challenges that arise. We work collaboratively to ensure you have the right level of support at each stage of your healing process.

Each session typically lasts between 45 to 60 minutes.

In the first session, we conduct a trauma-informed pre-treatment assessment, which includes a comprehensive mental health assessment, substance severity of dependence screener (for addictions) and discuss your needs and goals.

We understand that unexpected situations arise. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice will incur a cancellation fee. This policy helps ensure we can offer appointment times to clients in need. For cancellations or rescheduling, please contact us at (02) 8609 3067 or email contact@psychcounsellingclinic.com.au.

You can find our terms and conditions on our website under the 'Terms of Use' section. It provides detailed information about our services, policies, and client agreements.

No, you do not need a GP referral or Mental Health Treatment Plan to start therapy. You can self-refer and book directly with our clinic. Contact us today on (02) 8609 3067.

Yes. If your private health insurance includes Extras cover for psychotherapy or counselling, you can claim a rebate. We provide itemised invoices immediately after your session.

Yes. All sessions are strictly confidential in accordance with Australian legal and clinical ethical guidelines.

We meet you where you are. We offer evidence-based harm reduction strategies focused on keeping you safe and reducing risks, alongside full abstinence pathways.